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CMT complaint UA1417 from MLDOWNIE@uk.ibm.com (11 Aug 2000)

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Date: Fri, 11 Aug 2000 13:42:23 +0100
Subject: CMT complaint UA1417 
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Dear Mr Glassey

First of all I would like to apologize for the inconvenience you have
experienced.

I have logged your request for a reimbursement for the Win98 and Lotus
SmartSuite as an official complaint.
Mr Scheutzger is looking into this case and will keep me updated until a
solution has been found.
Should you have any queries in the meantime, please do not hesitate to
contact me.

Regards/Mit freundlichen Grüssen,

Marie-Louise Downie
IBM Customer Relations
DE  Tel 069 6654 9001 Fax 9060
CH  Tel 01 212 1812 Fax 01 643 7121
GB  Tel 01475 555 114 Fax 01475 557 383